Telephone: (206) 948-4311

E-mail: Pat@A4H.Com
 

35033 NE 154th ST

Duvall WA 98019
 
Patrick A. Litherland

 

Objective

Seeking Technically in-depth Program Manager openings.  I bring a wide range of Microsoft experience both IC & Management in addition to startup and established business experience.  Ideal positions will require a technical individual who can drive a team, product and features utilizing time tested Program Management expertise.

Skills

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program Management:  20 years’ experience

·         Experienced in leading teams across disciplines (Software Program Lead)

·         Numerous methodology implementations from Agile, PMI, Modified Waterfall

·         Cross team, Business to Business, and Vendor relationship management

·         Core PM skills: Evangelizing the importance of vision and scope in every project, defining feature sets, crafting and driving change control processes, owning and driving bug triages, establishing and evangelizing the vision, web / shrink-wrapped and server side products through the full release cycles, extensive work with functional specifications, creating and controlling Microsoft Project schedules, keeping an eye on the critical path, turning customer scenarios into use cases and project deliverables

·         Communication: Ability to contribute at a technical level, executive status reporting, presentation skills, communicating externally and managing vendor and partner relationships, negotiation skills, managing and communicating the allocation of resources (both head count and collateral)

·         Meeting the business needs: Focused on meeting customer needs, stressing quality, defining and driving project metrics, setting specific measurable, attainable, realistic and time-based goals.  Using milestones, major and minor releases, hot fixes and Service Packs to maximize project predictability, managing dependencies, performing and communicating business intelligence and product planning

 

Technical:  From the Program Management perspective as well as Development and Testing background

·         Microsoft Visual Basic 3.0 to current, Cloud, Client, Server development

·         Design and utilize REST API’s, JSON, etc.

·         ASP solutions, .Net Web Services, COM, MTS, MSMQ

·         Database programming and architecture Azure SQL, ADO+, DAO, RDO, ODBC, SSRS working with large data sets, bid data

·         SQL Server 6.5 through current: Administration, Development, Stored Procedures, Triggers, Load balancing, SQL Clusters, Log shipping, Jobs, DTS, Alerts, Diagrams, Indexes, Views

·         Standard Query Language (SQL):  SQL and Transact SQL

·         Unique understanding of Microsoft Visual Studio as a Microsoft VS Feature PM

·         Network Infrastructure: Hardware load balancing, Arrowpoint, Big IP, Firewalls, Routers, Switches, Traffic Shapers, etc.

·         Radius implementations (Authentication systems)

·         Microsoft Visual C++ 4.0 to current: MFC, SDK and Windows API exposure and familiarity

 

 

Feb 2014 – Sept 2016                            Microsoft Corp                                Redmond, Washington

Senior Program Manager (Visual Studio IDE)

·         Developer Division Visual Studio Program Manager responsible for Integrated Development Environment features

·         Focused on creating friction free acquisition experiences driving install numbers and engaged customers

·         Cosmos development providing actionable telemetry back to the business

 

 

 

 

 

Feb 2011 – Feb 2014                              Microsoft Corp                                Redmond, Washington

Senior Lead Program Manager (Engineering Community Online)

·         Delivered efficient and creative solutions to enhance revenue, reduce cost and improve SAT

·         Led numerous CSS Engineering projects focusing on data driven Metrics to drive for results. Delivered line of business solutions for Windows, Office, Xbox etc. having MS wide impact

·         Managed financial planning, tracking and reporting for a cross-disciplinary engineering team.  Crated owned and drove proposals, statements of work, purchase orders, invoice approvals and the liaison role to finance.

·         Rebuilt the engineering-partner relationship with multiple business stakeholder and partner groups

·         Focused on individual and team improvements while leading through communications, positive motivation, and collaboration

·         Attracted, hired and developed talent across the company to join my team

·         Effectively managed directs and teams in Redmond, Charlotte and China

·         Positive WHI scores and focus on fostering positive work environment while delivering

·         Lead numerous teams and projects through the transition to SCRUM agile

January 2010 – Feb 2011                           Microsoft Corp                                Redmond, Washington

Senior Program Manager (Xbox / Kinect)

·         Coordinated internal engineering efforts to ship V1 Kinect

·         Lead Divisional Release Management efforts for Software and Hardware Development Kits

·         Established, maintained and iterated on internal processes Xbox used for releasing developer facing technologies, resulting in the most successful holiday 2010 for Xbox to date

 

June 2006 – December 2009                       Microsoft Corp                                Redmond, Washington

Senior Program Manager Lead (Windows SDK)

·         Lead PM team for the Windows SDK it’s a combination of two formerly separate SDKs residing in the Developer Division: the Windows Platform SDK and the .NET Framework SDK. It provides docs, samples, tools, headers, and libraries that developers need to build applications that run on the Windows operating system, using native or managed code technologies.

·         Leading the team of 12 Program Managers who were responsible for the delivery of Software Development Kids supporting Windows 7, Windows Vista, Windows Server 2008, .NET 3.5, .NET 4.0 Visual Studio 2005, Visual Studio 2008, Visual Studio 2010

·         Managed numerous Exceeded 20% employees and successfully performance managed as needed

·         In addition to IC scope appropriate to role and level (highlighting extensive cross team work and Release Management experience)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

May 2005 – June 2006                       Microsoft Corp                                Redmond, Washington

Program Manager II (MBS Axapta / Dynamics AX)

·         Feature PM focusing on Configuration and Setup

·         User Interface Design and Functional Requirements Management

·         Participating in Customer / Partner training and education

·         Driving customer satisfaction studies and feedback sessions on areas of feature ownership

 

July 2002 – May 2005                       Microsoft Corp                                Redmond, Washington

Program Manager (MSN Internet Access Group)

·         Senior member of the PM team bringing extensive technical knowledge to both the Client and Server sides of the Microsoft Internet Access business

·         Working with the MSNIA Broadband team to improve the daily delivery of Broadband DSL internet access to the public optimizing cost and time to market

·         Engineering PM who managed a variety projects in many areas to successful completion

·         Bringing formal PM standards and tools to the MS Program Management Process PMI / MSF / etc

·         Developing both Web Services and Shrink Wrapped products to the public and internal MS properties

·         Examples of implemented systems; Radius, Passport Authentication, Client Internet Access Dialer

·         Managing Vendor Network, Provided support to the MSNIA business development PM team

·         Gathered Business and Technical requirements for the “Managed Capacity Dashboard” a tool to provide daily insight into managing the Broadband business

·         Familiarity with the business processes coupled with my technical skills provide the partner team with unique insight into the MSNIA broadband heartbeat

·         Contract status changed to full-time February 2003

 

October 1999 – July 02                                   eNom Corp.                                 Redmond, Washington

Senior Program Manager Lead

·         Managing the technical implementation of offering Domain Names and related services to the public and business to business partners

·         Ownership of all aspects of development including managing 14 developers, 50 production machines, 3 data centers, and numerous concurrent projects 

·         Systems managed range from e-Commerce web sites to DNS servers developed in-house

·         Systems design including performing end-user needs analysis, creating system requirements and design documents, developing systems prototypes for review, and generating system development and maintenance contracts

·         Accountable for the direction of testing quality assurance plans, development of application programs, performing regularly scheduled application maintenance enhancements, and optimizing software delivery to production

·         Accountable for setting and maintaining projected profitability

·         Performed cost management while working within a budget

·         Systems Architect responsibilities to ensure scalable, easy to maintain systems

·         Infrastructure deployment of Dot Net Services and staying abreast of technologies like NET Framework, Web Services, IIS 6, etc. 

·         Interfaces including POP Mail Services, DNS Servers (Dynamic), XML, ASP, Perl, PHP, COM, email template, Dot Net Web Service, etc.

 

October 1998 – September 1999             Microsoft Corp (Contract).                     Bellevue, Washington

Software Design Engineer Test (SDET) Internet Explorer Group

·         Ensuring the quality of Microsoft Internet Explorer 5.0

·         Visual Basic 6.0 application development automation test case development, automating over 400 UI based test cases resulting in improved BVT turnaround time and quality assurance

·         SQL Server 6.5 – 7.0 backend database design, maintains, and administration

·         Extensive Database Programming (stored procedures, triggers, indexes, performance tuning)

·         COM based design and implementation to leverage code reuse and extensibility

·         Visual Basic 6.0 Add-ins and utilities to aid in Test case automation

 

July 1998 – October 1998                             Care Computer Co.                          Bellevue, Washington

Software Design Engineer (Contract) Solutions IQ

·         Delivering Visual Basic 5.0 win32 client solution to 1000+ hospitals in the United States who subscribe to Government required insurance reporting forms Using DAO data access model to mine SQL Server based data

 

 

 

 

 

 

 

November 1997 – July 1998                      Earthonline Corporation                       Bellevue, Washington

Software Design Engineer

·         User Interface and middleware design, Visual Basic 5.0 application development delivering SPAM (Bulk e-mail tools) to retail customers, thousands of copies sold

·         Full range of Internet controls and tools, used and leveraged IP, SMTP, NNTP, etc

·         Customer online registration design and maintenance, SQL Server 6.5 backend

 

 

 

January 1997 – November 1997                       iCat Corporation                               Seattle, Washington

Software Design Engineer (IT Services)

·         Managed and supervised the technical support and customer service tools group, managed staff of 15+ people

·         Design and maintenance of (CRM) call tracking software, Visual Basic 5.0 front-end build on an Access 7.0 backend cross developed to host on SQL Server 6.5

·         Manage customer and in-house inquiries and reporting requirements utilizing Crystal Reports, Access and Visual Basic

·         Web site design and maintenance (internal knowledge base).  NT 4.0 Server with IS Chat Server and Index Server Internet Information Server (IIS) setup and administration

 

 

January 1996 – January 1997                        HBS International, Inc.                               Bellevue, Washington

Database Support Technician

·         Database intensive position, daily activities included maintenance, installation and development of large 4 and 5 gig high-end databases.  Software utilized was either Oracle or SQL Server, Visual Basic and C++

 

 

 

1991 –1995                                        Sam Houston State University                     Huntsville, Texas

Psychology B.A.S.

·         Minor in Computer Science, Economics